Exchange Policy for Sneakeristics.in:
At Sneakeristics.in, we prioritize your satisfaction with every purchase. While we adhere to a policy of not accepting returns, except in cases of defective or damaged items, we do offer an exchange policy under specific circumstances related to size and preferences:
Conditions for Exchange:
- Exchanges are accepted for issues related to size, fit, or preferences.
- The request for exchange must be made within 48 hours of receiving the order.
- Products must be unused, unworn, and in their original packaging with all tags intact.
- To facilitate the exchange process, Sneakeristics.in may request clear visibility of the product’s condition through an unboxing video.
How to Initiate an Exchange:
If you wish to exchange a product due to size, fit, or preference issues, please contact our customer service team at +91 9638044471 within 48 hours of delivery. Our team will guide you through the exchange process and assist you accordingly.
Exchange Process:
Upon receiving your exchange request and verifying the condition of the product, we will facilitate the exchange based on the availability of the desired size or alternative product. Please note:
- The exchanged product will be subject to availability.
- If the desired product is not available, we may offer an alternative product of equal value or issue store credit.
- The exchange process will be initiated within 7 working days of verifying the exchange request.
Shipping Costs:
All costs associated with shipping the product back to Sneakeristics.in for exchange must be borne by the customer. This includes the cost of reverse shipping from the customer’s end.
Cancellation of Exchange Requests:
Sneakeristics.in reserves the right to cancel any exchange request, including those where misuse of the exchange policy is suspected or if the product does not meet our return conditions.
Important Note:
Regardless of the exchange facility, we advise our customers not to misuse the policy. Please ensure careful selection of the size and product before placing your order to avoid unnecessary exchanges.
Thank you for choosing Sneakeristics.in. We strive to provide you with a seamless shopping experience and ensure that every purchase meets your expectations of quality and style.